Refund policy

We want you and your pet to be happy with your order. If something isn't right, you have 30 days from the day your order is delivered to request a return.

Eligibility: the item must be unused, in its original packaging, and in the same condition you received it. For hygiene reasons, we can't accept returns of items that have been used, chewed, or worn by a pet, unless they arrived damaged or defective.

How to start a return: contact us through the Contact page with your order number and the reason for the return. We'll reply with instructions and the return address. Please don't send items back before contacting us.

Damaged, defective, or wrong items: please check your order when it arrives and contact us within 7 days of delivery with a photo. We'll send a replacement or give a full refund, and you won't pay return shipping.

Return shipping: for returns that aren't due to a mistake on our side, the customer pays the return shipping cost. Original shipping charges are not refundable.

Refunds: once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to post it.

Exchanges: the fastest way to get a different item is to return the one you have and place a new order.

Order changes and cancellations: contact us as soon as possible. We can change or cancel an order only before it has shipped.